|Late Return||Check individual Terms and Conditions of the vendor displayed below the vehicles|
|Key lost / not returned at end of ride||Full cost to be borne by the user|
|Helmet lost/ not returned at end of ride||Full cost to be borne by the user|
|Vehicle Towing||No cost if caused by vehicle failure.
Full cost if caused by user negligence.
|Damage to vehicle caused by accident||Full cost to be borne by the user|
|Loss of any other accessories||Full cost to be borne by the user|
User can cancel the booking through the ZipHop’s mobile application, website or by contacting ZipHop’s customer care. Cancellation charges will be levied as follows:
|Cancellation made more than 24 hours before ride start time||Full Refund|
|Cancellation made less than 24 hours before ride start time||No Refund|